It feels awful to wake up in the morning to a kitchen that has been flooded, or a water heater that is overflowing. Most people make quick decisions to call a plumber as soon as possible in a panic to find an immediate solution. Calling a plumbing Adelaide company before doing some investigation can become a costly disaster. Knowing some basic requirements and recommendations that a plumber should offer and fulfil is the start to finding quality plumbing work and satisfactory customer service.
- Most importantly, make sure they are licensed, and insured.
Disasters can happen when the wrong plumbing company services your home. In case the worker makes a mistake and causes a bigger problem that does damage to ceilings and floors which the plumber does not service, more work is going to be needed. If the plumbing company is insured, they are required to pay for another contractor to fix it.
- How does the plumber answer your questions over the phone or by email?
When you ask a professional about a plumbing issue, they should know the answer from their experience in the field. Over time, plumbers develop the skills and experience which they bring to every job they take on. If they do not probe about the issue, tell you their prices, or seem interested in even helping, look for another company. Surprisingly, this is a common situation many people experience from a young company that is still learning customer relations, or a poor company which puts limited care into their services and should not be dealt with.
- Is the plumber courteous when entering your home?
Honest companies will let you know what their worker’s uniforms look like, if they are background checked, licensed, insured, and qualified. Letting someone you do not know enter your home poses a safety issue for you and your family. Knowing they are safe and skilled enough to do the job without any previous incidences is important. If they do not seem courteous, simply ask them to leave. Make sure you know the price they charge to show up at your home before you hire.
Does the plumber offer a lower price, membership discounts, or let you know about coupons they offer to save you money off the current plumbing Adelaide problem or future issues that may occur? Do they leave you a business card, report of the service, or at least a number to get in touch with them when done with the job? Many reputable companies will always want you to remember who repaired your home. Keep the information they give you so when you call them in the future they will know exactly what was fixed in the past to pinpoint the new issue. If the plumber does not do any of this, they are not motivated to display professionalism.